Fight, Flight, or Freeze: Stress Management Hacks for HVAC Pros (with Dr. Rebecca Heiss!!)
Mary Carter and Steven Ross welcome stress physiologist, author, and keynote speaker Dr. Rebecca Heiss for an honest, energetic chat about handling stress in the home services industry. Think stress hurts your performance? Think again!
Dr. Heiss reveals why stress is actually the secret ingredient to success...when you learn how to harness it. From managing unexpected HVAC emergencies to dealing with sales pressure, customer relationships, and even personal slumps, we dive deep into the mindset shifts and actionable habits that help anyone—from contractors to sales reps—turn high-pressure moments into powerful motivators.
Get practical advice, hilarious real-world stories, and science-backed strategies you won’t find anywhere else. Whether you're dealing with tough customers or tough days, this episode is your guide to staying cool, keeping your momentum, and thriving when it counts. Plus, hear about building confidence, overcoming imposter syndrome, and finding meaning in the daily grind.
Hit subscribe for more industry insights, stories, and expert interviews—and let’s blast off together!
Disclaimer:
The information shared in this podcast is for general informational purposes only and is not intended as medical or mental health advice. We are not medical experts, doctors, or licensed mental health professionals. If you are seeking medical or mental health advice, diagnosis, or treatment, please consult a qualified healthcare provider. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your health or a medical condition.
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Want to reach out to us? Email us at hvac_full_blast@tranetechnologies.com.
Want to reach out to us? Email us at hvac_full_blast@tranetechnologies.com.
Creators and Guests
Host
Mary Carter
Mary Carter is a seasoned sales and marketing leader with over six years at Trane Technologies, currently serving as Regional Sales Manager. With a strong foundation in RHVAC, consumer finance, and strategic account management, Mary brings valuable insights and real-world experience to every conversation.
Host
Stephen Ross
Stephen Ross is a dynamic sales trainer and leadership coach with over nine years at Sandler Training. A former HVAC business owner, Stephen combines his technical knowledge with proven sales expertise, offering a unique perspective on what it takes to succeed in the RHVAC industry.
Guest
Dr. Rebecca Heiss
Dr. Heiss is a stress expert dedicated to transforming our fears into fuel we can use through her T-minus 3 Technique. Her research has been designated "transformative" by the National Science Foundation. When she's not on a stage, she is happiest when hiking or surfing with her two spoiled rotten dogs Guinness and Murphy.
Producer
Jessica Blair
Jessica Blair is a Senior Learning Manager at Trane Technologies' Residential HVAC unit. With 20+ years of experience in learning and development, she designs and markets blended learning programs to enhance customer learning and align with business goals.
Editor
Kerianne O'Donnell
Kerianne O'Donnell is the Digital Learning Manager at Trane Technologies and serves as the editor of the HVAC Full Blast podcast. With a background in graphic design and a strong passion for developing digital learning experiences, Kerianne brings her creative expertise to the podcast, delivering engaging and impactful content to listeners.
