Heat Pumps Are Having a Moment - A Product Manager’s Take
Heat pumps are having a moment—and the terminology is getting confusing fast. Chelsea Hudson (Product Manager – Heat Pumps) joins Mary Carter and Stephen Ross to simplify what heat pumps do, when dual fuel makes sense, and what “cold climate” really means (spoiler: it depends on who’s defining it).
You’ll also hear how comfort expectations impact callbacks, why some regions are leaning into heat pumps faster than others, and how dealers can talk through system options in a way that’s clear, confident, and customer-friendly.
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Creators and Guests
Host
Mary Carter
Mary Carter is a seasoned sales and marketing leader with over six years at Trane Technologies, currently serving as Regional Sales Manager. With a strong foundation in RHVAC, consumer finance, and strategic account management, Mary brings valuable insights and real-world experience to every conversation.
Host
Stephen Ross
Stephen Ross is a dynamic sales trainer and leadership coach with over nine years at Sandler Training. A former HVAC business owner, Stephen combines his technical knowledge with proven sales expertise, offering a unique perspective on what it takes to succeed in the RHVAC industry.
Guest
Chelsea Hudson
Chelsea Hudson is a Heat Pump Product Manager for Trane Technologies, where she leads strategy and innovation for energy-efficient outdoor solutions. With experience across variable speed systems and a strong focus on sustainability, Chelsea is passionate about shaping the future of home comfort and bringing practical, customer-driven solutions to the market.
Producer
Jessica Blair
Jessica Blair is a Senior Learning Manager at Trane Technologies' Residential HVAC unit. With 20+ years of experience in learning and development, she designs and markets blended learning programs to enhance customer learning and align with business goals.
Editor
Kerianne O'Donnell
Kerianne O'Donnell is the Digital Learning Manager at Trane Technologies and serves as the editor of the HVAC Full Blast podcast. With a background in graphic design and a strong passion for developing digital learning experiences, Kerianne brings her creative expertise to the podcast, delivering engaging and impactful content to listeners.
