So What? Winning in HVAC During an Odd Year
In this episode of HVAC Full Blast, hosts Mary Carter from Trane and Stephen Ross from Sandler tackle one of the industry's most pressing, yet rarely discussed topics: mental toughness. In the ever-changing world of HVAC, professionals regularly face challenges ranging from shifting market conditions and supply chain disruptions to personal setbacks. Mary and Stephen share real-life stories and proven strategies that help HVAC professionals build resilience, bounce back from adversity, and thrive both professionally and personally. Whether you’re in sales, service, or management, this episode provides practical insight on handling failure, embracing growth, and supporting your team through tough times. Join us for an honest, relatable conversation filled with actionable advice—including how to reframe setbacks, foster a resilient mindset, and lead with empathy when crisis hits. If you’ve ever struggled with the pressure, rejection, or rapid change in this business, this episode is for you.
Content Warning: This episode discusses topics related to mental health and suicide.
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Want to reach out to us? Email us at hvac_full_blast@tranetechnologies.com.
The content of this podcast is for informational purposes only and does not constitute medical advice. The panelists are not medical professionals. If you or someone you know is experiencing a mental health crisis or having thoughts of self-harm, please seek immediate help from a qualified healthcare provider or call your local emergency services. In the U.S., you can dial 988 for the Suicide & Crisis Lifeline.
Creators and Guests
Host
Mary Carter
Mary Carter is a seasoned sales and marketing leader with over six years at Trane Technologies, currently serving as Regional Sales Manager. With a strong foundation in RHVAC, consumer finance, and strategic account management, Mary brings valuable insights and real-world experience to every conversation.
Host
Stephen Ross
Stephen Ross is a dynamic sales trainer and leadership coach with over nine years at Sandler Training. A former HVAC business owner, Stephen combines his technical knowledge with proven sales expertise, offering a unique perspective on what it takes to succeed in the RHVAC industry.
Producer
Jessica Blair
Jessica Blair is a Senior Learning Manager at Trane Technologies' Residential HVAC unit. With 20+ years of experience in learning and development, she designs and markets blended learning programs to enhance customer learning and align with business goals.
Editor
Kerianne O'Donnell
Kerianne O'Donnell is the Digital Learning Manager at Trane Technologies and serves as the editor of the HVAC Full Blast podcast. With a background in graphic design and a strong passion for developing digital learning experiences, Kerianne brings her creative expertise to the podcast, delivering engaging and impactful content to listeners.
